1. Acceptance of Terms
By accessing and using vicinityplumbing.com.au, you agree to be bound by these terms of service. If you do not agree with any part of these terms, you should not use this website or engage our services.
2. Services
Vicinity Plumbing provides licensed plumbing services including emergency plumbing, hot water system installation and repair, gas leak detection and repair, water leak detection, backflow prevention and TMV testing, general plumbing maintenance, bathroom renovation plumbing, and commercial plumbing maintenance.
- All work is carried out by a licensed plumber in accordance with the relevant Australian Standards and NSW regulations
- The scope of works, inclusions and exclusions are set out in your written quote
- Emergency call-outs are available 24/7 and may attract an after-hours rate, advised before we attend
3. Quotes and Pricing
- Quotes are free, no-obligation, and valid for 30 days from the date issued unless stated otherwise
- Quotes are based on the work that is visible and known at the time of inspection
- Where additional work is discovered once work is under way, we will contact you for approval before proceeding
- All prices are quoted in Australian dollars (AUD) and include GST unless otherwise stated
4. Payment Terms
- Payment is due on completion of the work unless other terms are agreed in writing
- For larger jobs, a deposit or progress payments may be required as set out in your quote
- Late payments may attract interest and reasonable recovery costs
- Materials supplied remain our property until payment is received in full
5. Workmanship Warranty
- We provide a 5-year warranty on our labour from the date the work is completed
- Materials, fixtures and appliances carry the manufacturer's warranty, which we will pass on to you
- The warranty does not cover fair wear and tear, misuse, damage caused by others, or work altered by a third party
- Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law
6. Access and Client Responsibilities
So that we can complete the work safely and on time, you agree to:
- Provide safe and reasonable access to the property and to the work area
- Advise us of any known hazards, including asbestos, on the property
- Secure pets and keep children clear of the work area
- Obtain any owner, strata or body corporate approval required before work begins
7. Cancellations
- Please give as much notice as possible if you need to cancel or reschedule a booking
- A call-out fee may apply where we attend and cannot gain access to the property
- Special-order materials already purchased for your job may not be refundable
8. Limitation of Liability
To the maximum extent permitted by law:
- Vicinity Plumbing is not liable for indirect, consequential or incidental loss arising from the work or the use of this website
- We are not responsible for pre-existing defects, or for damage arising from conditions concealed within the building that could not reasonably have been identified
- Our liability is limited, at our option, to re-supplying the services or paying the cost of having the services re-supplied
9. Privacy
We handle personal information in accordance with our Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth).
10. Governing Law
These terms of service are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
11. Contact
If you have any questions about these terms, please contact us:
- Phone: 0420 573 441