1. About This Policy
Vicinity Plumbing is committed to protecting your privacy. This policy explains how we collect, use, and protect personal information in connection with our plumbing services and website.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of personal information:
- Name, phone number, email address (optional) and job details (submitted via our enquiry form)
- Website usage data collected via Google Analytics
- IP addresses and browser information for security and analytics purposes
We do not collect sensitive personal information such as health data, religious beliefs, or financial details.
3. How We Use Your Information
Personal information is used for the following purposes:
- To respond to your enquiry or service request
- To quote for and carry out the plumbing work you have engaged us for
- To send service-related communications (not unsolicited marketing)
- To improve our website and the quality of our services
We will never sell your personal information to third parties.
4. Cookies and Tracking
We use Google Analytics 4 to understand how visitors interact with our website. This helps us improve the user experience and measure the effectiveness of our content.
We may use cookies to improve your browsing experience. You can disable cookies at any time through your browser settings. However, this may affect the functionality of certain parts of the site.
5. Third-Party Services
We use the following third-party services in the operation of our business and website:
- Google Analytics: website analytics
- Google Ads: advertising
- Vercel: website hosting
- Supabase: data storage
- DigitalOcean Spaces: image storage
We only share information with these services to the extent necessary for service delivery. Each provider maintains their own privacy policies and data handling practices.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. Data is stored on secure, Australian-hosted or compliant international servers with industry-standard encryption and access controls.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your personal data
To exercise any of these rights, contact us on 0420 573 441.
8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact
If you have any questions or concerns about this privacy policy, or wish to make a privacy-related request, please contact us:
- Phone: 0420 573 441
- Phone: 0420 573 441